Virgin Media Fined Record £28m for Stopping Millions of Customers from Switching The UK telecom regulator Ofcom has fined Virgin Media a record £28 million for its egregious mistreatment of customers trying to switch providers.
This is not just a slap on the wrist; it's a stark reminder that even the largest and most powerful corporations can be held accountable for their misdeeds.
Over nearly three years, from January 2022 to September 2024, Virgin Media engaged in widespread practices to hinder customer switchovers.